SUGGESTED FOLLOW-UP REFERENCE CHECK QUESTIONS
Asking the following questions during your reference checks with the candidate’s past supervisors, will also help you to gain a more complete understanding of the person, BEFORE you make a hiring decision. Be sure to write down the candidate’s answers to each of the questions.
Begin by telling the reference the type of position for which the applicant is being considered. Then tell the reference:
"These are some of the characteristics which are important for the job for which Mr. / Ms. "X" is applying. Do you know of any cause for concern with respect to each of the following characteristics?"
Ability to consistently exercise sound judgment
Ability to work under pressure
Ability to follow through with job assignments on time
Compliance with company policies and procedures
Productive and conscientious job performance
Could you please give me an example of his/her work performance that demonstrates any of these qualities?
- If Mr. / Ms. "X" did not have problems with following through on job assignments and/or exercising sound judgment on the job, I would appreciate you telling me.
- If Mr. / Ms. "X" did not have problems with working under pressure and/taking personal initiative and responsibility for doing a good job, I would appreciate you telling me.
- If poor job performance and poor productivity were not a problem with Mr. / Ms. "X", I would appreciate your telling me. (Ask for Details)
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If customer service is also a part of the position for which the applicant is applying ask the following question. If customer service is not an important part of the position, skip to the next question.
"These are some of the other characteristics which are important for the job for which Mr. / Ms. "X" is applying. Do you know of any cause for concern with respect to each of the following characteristics?"
Demonstrating courtesy, constant politeness, and a positive attitude toward customers
Presenting a genuine friendly and outgoing manner
Remaining courteous even during difficult confrontations with customers
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- Do you know of any situation that would be a cause for concern with Mr. / Ms. "X", regarding trustworthiness on the job? (Ask for Details)
- If trustworthiness was not a problem with Mr. / Ms. "X", I would appreciate your telling me.
- Did Mr. / Ms. "X" ever receive a warning or reprimand while employed by you? (Details)
- Under what conditions did Mr. / Ms. "X" leave your company? (Details)
After you have reviewed the ERI® results, along with the candidate’s answers to the follow-up interview questions and the past supervisor's answers to the follow-up questions, you should weigh all of the information you have available to you as part of deciding whether or not you want to hire the applicant.
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