Courteous Job Performance - This scale assesses the likelihood that an applicant's interactions with customers will be characterized by a high level of courtesy and commitment to service.

The candidate answered the questionnaire statements similarly to individuals whose work performance has been characterized by behaviors such as being cynical, avoiding pressure and hard work, or having difficulty in relating comfortably to strangers.

Asking the following questions, during your next interview with the candidate, will help you to gain a more complete understanding of the applicant, BEFORE you make a hiring decision. Be sure to write down the candidate’s answers to each of the questions.

• Just about everyone has times when customers get to them. What kind of situations can cause you to feel this way?
  
  How do you usually respond (how would you respond) when this happens?
• How do you deal (how would you deal) with situations in which a customer is rude or abusive to you?